Valid from 27.10.2026.
1. General provisions
These terms and conditions govern purchases made in the nutikodulahendused.ee e-shop (the “e-shop”). The seller is Indome OÜ (the “seller”). The buyer is the person who places an order in the e-shop (the “buyer”). In addition to these terms, the relationship between the seller and the buyer is governed by the laws of the Republic of Estonia, including the Law of Obligations Act and the Consumer Protection Act.
- Company name: Indome OÜ
- Registry code: 12260215
- VAT number: EE101533379
- Address: Aiandi tn 13/2, 12918 Tallinn, Estonia
- Phone: +372 6173381
- E-mail: liisu@nutikodulahendused.ee
The seller may amend these terms. The terms in force at the time the order was placed apply to each order.
2. Products and prices
The e-shop sells smart-home devices (sensors, switches, cameras, climate control solutions, etc.) from brands including Aqara, Shelly and FIBARO. Product images are for illustration and may differ slightly from the actual product.
All prices are in euros and include 24% VAT. The delivery fee is added to the product price and shown in the cart before the order is confirmed. In the case of an obvious pricing error (e.g. a technical error), the seller will notify the buyer, and the buyer may cancel the order and receive a full refund.
3. Placing an order and the contract
- Choose products and add them to the cart.
- Enter your contact and delivery details and choose a delivery method.
- Read the terms and conditions, choose a payment method and confirm the order.
The contract is concluded once the order has been paid for. After placing the order, the buyer receives an order confirmation by e-mail. If an ordered item cannot be delivered (e.g. it is also out of stock at the supplier), the seller will notify the buyer without delay and refund the amount paid within 14 days at the latest.
4. Payment
You can pay for your order using:
- bank links;
- ESTO payment methods (ESTO Pay, hire purchase, pay later).
- The available payment methods are shown at checkout before the order is confirmed.
- ESTO payment methods are provided by the payment and credit service provider ESTO AS, and ESTO AS’s own terms also apply to them.
Payment data is processed by the payment service provider; the seller has no access to the buyer’s card or bank details.
5. Delivery
Items in stock are delivered within 1–3 working days and items ordered from the supplier within up to 7 working days of payment. We deliver within Estonia only; delivery is free for orders from €100. Delivery methods and prices are described on the “Delivery and Returns” page. If delivery is delayed, the seller will notify the buyer, and the buyer may withdraw from the contract and receive a full refund.
6. Right of withdrawal
A consumer has the right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period starts on the day the consumer, or a person named by them (other than the carrier), receives the goods. For several items delivered separately, the period starts when the last item is received.
To exercise the right of withdrawal, the buyer must send the seller a clear statement before the period expires by e-mail to liisu@nutikodulahendused.ee. The withdrawal form below may be used but is not mandatory. It is sufficient to send the statement before the period expires.
- The buyer must return the item without undue delay and no later than 14 days after submitting the withdrawal notice.
- The buyer bears the direct cost of returning the item, unless the item is faulty or does not match the order.
- The seller will refund all payments received from the buyer, including the original delivery cost (up to the cheapest delivery method offered), without undue delay and no later than 14 days after receiving the withdrawal notice. The seller may withhold the refund until the item has been received back or the buyer has supplied proof of having sent it, whichever is earlier.
- The refund is made using the same payment method the buyer used, unless agreed otherwise.
- The buyer is liable for any diminished value of the item resulting from handling other than what is necessary to establish its nature, characteristics and functioning (e.g. installing it in an electrical system or mounting it on a wall).
The right of withdrawal does not apply, among other things, to:
- goods made to the consumer’s specifications or clearly personalised;
- sealed software or digital content that has been unsealed after delivery;
- sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
7. Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Indome OÜ, Aiandi tn 13/2, 12918 Tallinn, Estonia, e-mail: liisu@nutikodulahendused.ee
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
…………………………………………………………
Order number: …………………………
Ordered on (*) / received on (*): …………………………
Name of consumer(s): …………………………
Address of consumer(s): …………………………
Bank account number for the refund (if you wish to be refunded to an account): …………………………
Signature of consumer(s) (only if this form is submitted on paper): …………………………
Date: …………………………
(*) Delete as appropriate.
8. Seller’s liability and complaints
The seller is liable for any lack of conformity (defect) of the goods that becomes apparent within 2 years of delivery to the buyer. If a defect becomes apparent within the first year, it is presumed to have existed at the time of delivery unless the seller proves otherwise.
The buyer must notify the seller of a defect within 2 months of discovering it. Please include in your complaint your name and contact details, the order number and date, a description of the defect and the remedy you would like. Photos or a video are helpful if possible. Complaints are submitted by e-mail to liisu@nutikodulahendused.ee.
The buyer is primarily entitled to have the item repaired or replaced. If this is impossible or unsuccessful, the buyer may demand a price reduction or withdraw from the contract. The seller will respond to a complaint within 15 days. The seller pays the cost of returning a faulty item.
The seller is not liable for defects caused by improper use, failure to follow the instructions, incorrect installation, mechanical damage or normal wear and tear. We recommend that mains-powered devices (e.g. switches and relays) are installed by a qualified electrician. A manufacturer’s warranty may give the buyer additional rights and does not limit the buyer’s statutory rights.
9. Dispute resolution
The seller and the buyer will try to resolve any disputes by negotiation. If no agreement is reached, the consumer may turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, Endla 10a, 10142 Tallinn, www.ttja.ee). Applying to the committee is free of charge. Disputes are resolved under the laws of the Republic of Estonia.
10. Personal data
The buyer’s personal data is processed in accordance with the privacy policy published on the “Privacy Policy” page of the e-shop.